Delivery & Returns

 

Order normally are delivered within 2-3 working days but we make every effort to deliver your order within a maximum of 7 to 10 working days.

All deliveries will be made by courier and must be signed for. Our courier will attempt to deliver to your address and a card will be left if you are not in. Please call the number on the card to make alternative delivery arrangements.

For mainland UK our Standard Delivery Charge is £8.95. Additional charges will apply for deliveries to Scottish Highlands & Islands, Isle of Man, Northern Ireland.

We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

 


 

Returns

In the unlikely event that you receive faulty or damaged products, please notify us in writing or by email within a maximum of 14 days of receipt of your order at info@crescentservices.co.uk

If incorrect goods are ordered by the customer and it is the customer's error, any and all returns will be at their own costs.

Before returning goods, please contact us and when returning items we advise that proof of delivery is obtained. We cannot accept responsibility for returns lost in transit.

If we are in a position to do so, we shall replace faulty or damaged products. The replacement goods shall be redelivered at our cost. In the event we are unable to replace the products, our total liability shall be limited to refunding you in full for the cost of the products (plus delivery).

 


 

Cancelling your Order

You may only cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel you must email us within 7 working days of receipt of your items, quoting your order number. You must return the products to us and at your expense. On receipt of the products returned in re-saleable condition, a refund will be made. Refunds will be credited to the credit/debit card or Paypal/Bank Account used to place your order.